Delivery & Returns

 

UK:

Standard Delivery (3-5 Working Days)

Standard delivery orders will be shipped Royal Mail 48 Hour Tracked Delivery. We aim to dispatch all Standard Delivery orders within 3 working days.

This service is available to all mainland UK and Northern Ireland addresses but extended delivery times may be experienced to Northern Scotland and other isolated areas.  

Europe: 

Orders to Europe are dispatched by Royal Mail International Tracked & Signed delivery and are typically delivered within 5 working days but can take up to 14 days.

Please note that Varme Tec International is not responsible for any additional charges relating to taxes, customs duties or administration fees. We recommend checking with your local customs office for more detailed information about potential charges.

International Orders:

Please contact us parts@varmetec.co.uk for details for shipping costs for overseas orders.

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns will need to be sent to the following address: 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You will be responsible for the shipping costs incurred when returning an item to us. 

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at parts@varmetec.co.uk.

PCB's (Printed Circuit Boards)

Due to the fragile nature of PCB's, returns and exchanges will not be accepted if the PCB has been opened, fitted or tampered with in any way. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at parts@varmetec.co.uk.